September 2015 - DNAs remain a problem within the practice. We appreciate that it will take time to fully educate a minority of the Practice population on the importance of cancelling an appointment and the impact this has on both the Practice and other patients wishing to book an appointment. The Practice is implementing a number of changes to try and combat its high levels of DNAs. These are as follows:
Clinic Letters - it was common practice for the Practice to pre-arrange appointments for patients in certain clinical areas, such as, Cervical Screening, Diabetes etc. Over the coming weeks we will phase out sending prearranged appointments and place the onus on the pateint to ring and arrange a appointment with the correct health care professional/clinic.
On-line appointments - this will enable you to make appointments 24hr day/7 days per week via a secure network. This system will provide confirmation of your appointment to a registered email address. We are currently undertaking training for this system and preparing our protocols/procedures for possible implementation in December 2015.
The DNA policy was introduced at the start of 2014. The practice will monitor DNA rates on a monthly basis. Ongoing rates are as follows: