TEXT MESSAGING - Important Information

The surgery will be sending text messages to inform patients when they are due for  certain review such as Blood Pressure or where we require updated information such as smoking status.  These text messages will not contain personal information such as your name etc.   Please ensure your mobile numbers are up to date. If you do not wish to receive text messages please write to us and we will update your records accordingly.

Many thanks


Call Blocking  -  Does your mobile phone accept calls from unknown numbers?

The practice are experiencing difficulty contacting patients who have provided their mobile numbers due to Call Blocking.  Generally this is when patients have provided their number during the emergency triage clinic or when the doctors or administration team need to contact a patient regarding test results etc.

If you are contacting the practice please ensure you provide a number which will receive calls from an unknown number.

Thank you


GP telephone times are for Non-Urgent telephone advice


There will be a limited number of requests taken on a daily basis for each working doctor. Calls will be taken on a 'first come, first serve' basis.


Numbers will be taken at 10am each day.  There is an extremely high demand for these telephone slots & once all slots have be booked for the day the administration staff may be able to offer you some assistance with your query.  Alternatively you may ring the following day and leave your telephone number at the appropriate time. (Please remember these are non-urgent matters). 


The doctor will return your call up to 1pm that day.  (We would request that you make yourself available for the doctor returning your call).


It may not always be possible to speak to a particular doctor.  However, you will be offered an alternative doctor if one is available.


In order to manage this service efficiently we are unable to take telephone requests in advance.


*We would like to emphasise that these requests are for non-urgent matters.  Requests for urgent medical matters, appointments and house calls must be dealt with via the daily emergency doctor who is available from 8.30am to 10.30am each day.

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