Noticeboard

TEXT MESSAGING - Important Information

The surgery will be sending text messages to inform patients when they are due for  certain review such as Blood Pressure or where we require updated information such as smoking status.  These text messages will not contain personal information such as your name etc.   Please ensure your mobile numbers are up to date. If you do not wish to receive text messages please write to us and we will update your records accordingly.

Many thanks

 

Call Blocking  -  Does your mobile phone accept calls from unknown numbers?

The practice are experiencing difficulty contacting patients who have provided their mobile numbers due to Call Blocking.  Generally this is when patients have provided their number during the emergency triage clinic or when the doctors or administration team need to contact a patient regarding test results etc.

If you are contacting the practice please ensure you provide a number which will receive calls from an unknown number.

Thank you

 

Practice Closure - Wednesday 8/9/21 between 1pm & 4pm.

The practice will be closed between 1pm & 4pm for essential staff training.  For medical emergencies between this timeframe please ring 02890855400.

Normal service will resume at 4pm.  Thank you


Online Services
*  Please note online services are only available for ordering your medication.  The appointment system was suspended in line with Department of Health guidance due to Covid 19 pandemic. 

Covid Vaccination - Update 24/8/21

The Vaccination Program within Northern Ireland is changing -  For up to date information please visit: https://covid-19.hscni.net/get-vaccinated/


Advice for Informal (Unpaid) Carers and Young Carers during Covid-19 Pandemic

Last updated: 09 July 2021
This information provides advice and support for informal carers, young carers and family members.  It pulls together already existing sources of information into one place and signposts carers to others who may be able to help.  Please click on the link below:
Department of Health - Advice for informal (unpaid) Carers during Covid 19

Practice Telephone System - From: Friday 23 April 2021

We have now moved to a new telephone system.  When you contact the surgery you will be provided with a number of options,

Press 0, if you need urgent medical assistance - you will be connected with a member of the administration team once they become available.  Please note - if you have a critical emergency you should dial 999 and not wait to be connected to a member of staff.

Press 1 - Repeat Prescriptions - you will be connected with a member of the administration team between the hours of 11.00am to 12.30pm & 2.30pm to 4.00pm.  Outside these times until 5.30pm you can leave your name, date of birth, address and name and strength of medication you require. 

Press 2 - to book a telephone consultation with the GP.  Please note these consultations are limited & once they have been allocated each day you will be asked to ring the following day.  The administration staff will ask  questions on behalf of the doctor to ensure you are directed to the appropriate healthcare professional i.e. queries regarding medication will be directed to one of our Practice Based Pharmacists.

Press 3 - General Enquires.

Please note:  if you leave a message on our repeat prescription line for issues not related to a medication order your request will not be processed.

We would like to thank everyone for your patience and kindness shown to our staff.  Unfortunately, a minority feel it is appropriate to verbally abuse our staff and this cannot be tolerated.  Such behaviour may result in your removal from the practice list.



CHANGE - Regarding 10am telephone consultations for Non-Urgent Advice

From the 1/10/20 the Practice will no longer offer telephone consultations for non urgent advice at 10am.   This is due to an exceptional increase in demand for GP service/telephone consultations.  These levels have now reached an unsafe level as well as putting additional stress on our telephone system.


 General Information regarding appointments - Amended

*  Please note online services is only available for ordering your medication.  The appointment system is suspended in line with Department of Health guidance due to Covid 19 pandemic. 

In line with government guidelines the Practice have suspended all routine booking of appointment.  We would like to reassure you that we are still available should you need to speak to a doctor.  We cannot stress how important it is for you to contact us by telephone if you need medical assistance. 

In March like other GP Practices we moved towards a 'total telephone triage system'; whereby every patient contacting the surgery in relation to a medical condition is assessed by one of the doctors. A majority of patients are managed by telephone or asked to attend the surgery if appropriate.

This system enables the Practice to minimise the number of patients attending the practice whilst ensuring safe infection control measures. 

We continue to ask that you do not come to the surgery if you have symptoms of covid-19 as outlined above.

You will not be permitted entry to the premised unless you have been advised to attend by one of the GPs or have a prearranged appointment with the treatment room, childhood immunisation clinic or midwife.

We would like to thank all our patients for their on-going co-operation and understanding at this difficult time. 


Childhood Immunisations during Covid 19 Outbreak

During the current COVID-19 (coronavirus) outbreak there are lots of things that parents are having to think about.

Immunisations protect children from many serious illnesses. To make sure that your child is properly protected it is important that they still get their immunisations on time where possible. Health experts strongly advise that you make and keep your children’s immunisation appointments as planned. 

 

(Site updated 07/09/2021)
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