Practice Survey - February 2020

The practice conducted a survey to ascertain the views of our patient in respect of Text Messaging.  Overall the response was very positive with 88% of patients in favour of providing this service.  The practice have already implements text messaging in areas such as invitation for review i.e. BP review or to notify patients if there has been a change to their appointment. Unfortunately there is a cost attributed to the practice when they send text messages and we are limited in the usage of this service. 

As part of this survey we asked patients if they would recommend our practice to someone who had moved into the local area?  We are please to advise that 96% of the patients who responded felt they we 'Extremely Likely or Likely' to recommend our practice.

We are aware that the Practice continues to face challenges in meeting the demand of our practice population with regards to our appointment and telephone system.

A full outline of our survey results and comments made in respect of our service is available by clicking on the Survey Results section on the right hand side of this notice.  Alternatively a short summary of our findings can be obtained by clicking on the link below.

Practice Survey Results 2020 - Would you recommend the Practice

TEXT MESSAGING - Important Information

The surgery will be sending text messages to inform patients when they are due for  certain review such as Blood Pressure or where we require updated information such as smoking status.  These text messages will not contain personal information such as your name etc.   Please ensure your mobile numbers are up to date. If you do not wish to receive text messages please write to us and we will update your records accordingly.

Many thanks

Important Change from 1 November 2019

Ordering Prescriptions at the front desk.  

Due to increased demands on our service we can no longer accept requests for medication over the front desk.

Why are we changing our procedure?

We conducted an audit of prescriptions requested and processed.  The results were as follows:

One week Period  - 1633 prescriptions were requested - 4743 items

One month Period - 4321 prescriptions were requested - 18986 items

Processing this large quantity of items is having a significant impact on our telephone system and now on our Receptionist staff who are dealing with a number of tasks at the front desk.  To ensure requests are processed safely we need to implement the following changes as soon as possible.

How has the system changed?

To ensure we process your request safely, please complete a Prescription Request Form and place it in the red post box situated in the waiting area.

This box outlines when our prescription will be ready for collection from the practice or by your nominated Pharmacy.  Please speak to your nominated pharmacy regarding how long it takes from pickup at the practice to delivery at your local chemist.

Please click below to print our a prescription order form.

Prescription Request Form

We would ask that your adhere to the timeframe for collection of your medication to ensure we have sufficient time to process request safely.

Thank you for your help and co operation

Call Blocking  -  Does your mobile phone accept calls from unknown numbers?

The practice are experiencing difficulty contacting patients who have provided their mobile numbers due to Call Blocking.  Generally this is when patients have provided their number during the emergency triage clinic or when the doctors or administration team need to contact a patient regarding test results etc.

If you are contacting the practice please ensure you provide a number which will receive calls from an unknown number.

Thank you

Do you check your Blood Pressure at home?

Please read our guide to ensure your are getting the best results.  Please click on  our Patient Information Leaflets on the right hand side of your screen to access all our leaflets.

Practice Survey 2019

Practice Statement regarding recommending the Practice - 2019

Ordering of prescriptions via Telephone

11.00am & 12.30pm

 2.30 pm &  4.00pm

There is no change to the time frame for when your prescription will be ready.  Further information on when prescriptions are available for collection from the surgery or at your nominated pharmacy can be obtained by clicking here.

Prescriptions can be ordered 24 hrs/7 days per week via our online services.  Further information is outlined below.

We would be grateful for your co -operation in this regard.

On-line Services - Appointments ONLY & Full Access(Appointments & Repeat Medication)

What can I do on-line?

You can continue to:

 Book and cancel appointments

 Order your repeat prescriptions

 Access your surgery online at any time, wherever you are.

There are 2 options for registering on line:

1. Appointments ONLY
2. Appointments & Ordering Repeat Medication - Full Access.

To register for Appointments only please complete the online registration form and you will receive a verification email, once complete you can make your appointment.  Should you have any queries or need help with this process please click on the patient services link below.

Full access for appointments and ordering repeat medication requires completion of our Registration Form which must be presented at Reception with photographic ID to enable the practice to process your Full Access Request. 

One line Registration Form - Full Access

The new website includes a help section for patients and includes user guides and videos on how to migrate to the new website and use the services available. Please click on the following link to access the patient online help (or copy the link into your web browser),

http://help.visionhealth.co.uk/Patient_Services_-_Patient_Help_Centre/v1.7/Content/Home.htm

Thank you

Practice Privacy Statement  -  Please click on the link below

 Old School Surgery - Privacy Statement

Urine Samples & Forms - please see further information - Clinics & Services

Do I need an Antibiotics? please see Further Information section 1