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TEXT MESSAGING - Important Information

The surgery will be sending text messages to inform patients when they are due for  certain review such as Blood Pressure or where we require updated information such as smoking status.  These text messages will not contain personal information such as your name etc.   Please ensure your mobile numbers are up to date. If you do not wish to receive text messages please write to us and we will update your records accordingly.

Many thanks


Call Blocking  -  Does your mobile phone accept calls from unknown numbers?

The practice are experiencing difficulty contacting patients who have provided their mobile numbers due to Call Blocking.  Generally this is when patients have provided their number during the emergency triage clinic or when the doctors or administration team need to contact a patient regarding test results etc.

If you are contacting the practice please ensure you provide a number which will receive calls from an unknown number.

Thank you


Covid - 19 High Risk Patients

We are currently processing individual letters to patient who fall into the categories outlined below.  These letters will be posted w/c 30/3/20.

List of diseases and conditions considered to be very high risk:

  1. Solid organ transplant recipients

  2. People with specific cancers

  3. People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer

  4. People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment

  5. People having immunotherapy or other continuing antibody treatments for cancer

  6. People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors

  7. People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs

  8. People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD

  9. People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell)

  10. People on immunosuppression therapies sufficient to significantly increase risk of infection

  11. People who are pregnant with significant heart disease, congenital or acquired

All GP Appointments have now been cancelled - a doctor will ring you prior to or at your allocated time.  Please ensure you are available to take the call.

All non urgent appointments are also being cancelled with the Treatment Room and Practice Nurses.

We apologies for any inconvenience this may cause.

COVID-19 (Coronavirus)

                         If you have a:

                         - high temperature


                         -  new continuous cough

Everyone in your household must stay at home for 14 days

DO NOT come to the Surgery, Pharmacy or Hospital

Calling your GP directly is only necessary if you have:

  • an existing health condition
  • problems with your immune system
  • very serious symptoms

If it is a medical emergency and you need to call an ambulance, dial 999 and inform the operator of your symptoms

For further information and self-isolation advice visit www.phs.stie/coronavirus



The Practice have temporarily suspended the booking of routine appointments.   The practice will continue to operate a telephone triage system.  If you have concerns regarding an urgent medical condition please contact us as normal on 02890864455.   PLEASE TO NOT ATTEND THE SURGERY UNLESS YOU HAVE BE ASKED TO DO SO BY ONE OF THE DOCTORS

If you have previously booked an appointment with the GP, treatment room or practice nurse you will still be seen.  If you do not feel your appointment is urgent and would rather not attend the surgery please let us know. 

The Practice will continue to monitor the current situation and may have to cancel appointments. We will make every effort to update you should this happen.  Please ensure we have your most up-to-date mobile number by clicking on the 'Update my Details' section below. This will enable us to send a text message if we need to update you or cancel your appointment.

We sincerely thank you for you patience and understanding at this time.

Ordering Prescriptions at the front desk - Please refer to section 3 under further information

Ordering of prescriptions via Telephone - Please refer to section 2 under Further information


(Site updated 29/03/2020)
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