IMPORTANT NOTICE - Correspondence received regard Neurology
A number of patients may receive notification from the Belfast Health & Social Care Trust. We recognise this may cause concern however, the practice cannot offer any further information in relation to these letters. The Trust have provided a help line if you wish to discuss this matter further. The help line is available on:
0800 980 1100 between 9am to 9pm Tuesday to Friday.
Thank you for your co-operation. May 2018
IMPORTANT INFORMATION - from 4/4/18
On-line services (repeat prescription) has now moved to an improved Vision Patient Services system. The older system (Vision online) for requesting your prescriptions has now been turned off and you should no longer try to order your prescriptions via this system.
We would like to thank everyone who has already registered for this service which enables you to make appointments and request repeat medication 24hrs per day 7 day per week.
If you have not already registered for this service we would ask that your do so as soon as possible. Please not the registration form should be accompanied by photographic identification. Further registration information & the registration form are available below. It also includes a help link to assist you with the registration process and any difficulties you may experience.
Repeat Prescriptions Via Telephone - From 1 April 2018 we will only accept requests for repeat prescriptions between the following times
11.00am & 12.30pm
2.30 pm & 4.00pm
We would be grateful for your co -operation in this regard.
Patient Survey 2018
The Practice recently conducted a survey to ascertain if patients were aware of the Self-Check-in facility with the waiting area. It is anticipated the results of this survey will help us ascertain the reasons why patients do not use the screen. The full results are available within 'Survey Results' on the right hand side of this page.
Part of this survey included the following questions 'Would you recommend the practice to someone who has just moved into the locality?' & the reasons why they gave this score. We are extremely pleased to report the following:
96% of patients are - Extremely likely to likely to recommend Old School Surgery
0% of patients are - Neither likely or unlikely to recommend Old School Surgery
0% of patients did not know if they would recommend Old School Surgery
0% did not respond to the question
A total of 79 comments where provided regarding the service provided by the practice. A total of 72 of these comments where extremely positive, which is reassuring when General Practice is under immense pressure. A few comments related to difficulty in obtaining appointments within the practice or difficulty getting through on the telephone. The practice introduced on-line services, such as, making appointments, ordering repeat medication & cancelling appointments enabling access to these services 24hrs per day, 7 days per week. Many patients are now registering for these services when they join the practice and are routinely make appointments and order repeat medication on-line.
Unfortunately demand for our services continues to increase which has placed the surgery in a position where we have been forced to introduce dedicated times for requesting repeat prescriptions. This change will take effect from 1 April 2018. It is anticipated that this will place less demand on our telephone system outside the dedicated time frame enabling greater access as well as enabling our administrative team to complete important tasks in a safe and efficient environment.
We would like to sincerely thank everyone who took part in our survey; your feedback and ongoing support is always very much appreciated.
Urine Samples & Forms - please see further information - Clinics & Services
Do I need an Antibiotics? please see Further Infomation section 1
The existing Vision Online Services website [www.myvisiononline.co.uk] is being replaced with a new website called Patient Services [www.patient-services.co.uk].
This change is due to occur on the 21/7/16.
Once the new website becomes operational you will be automatically transferred if you try to log into the www.myvisiononline.co.uk web site.
It’s simple - the newly designed website is faster, easier to use and works beautifully on Smartphones and tablets as well as computers.
What’s staying the same?
You can continue to:
Book and cancel appointments
Order your repeat prescriptions
Access your surgery online at any time, wherever you are.
We recommend that you set up your new online account at www.patient-services.co.uk as soon as possible after the changeover date.
The new website includes a help section for patients and includes user guides and videos on how to migrate to the new website and use the services available. Please click on the following link to access the patient online help (or copy the link into your web browser),
Vision Online Registration Form
Please take the time to watch the video tutorial "Migrating to Patient Services" on this help website which will guide you through the steps for moving to the new system.
(Site updated 18/05/2018)